Guest Services Job Positions

Job Role:

The purpose of a shore-excursion staff is not to be your “typical” sales person, we want to find individuals who are passionate and knowledgeable about countries and what tours the exciting ports of call have to offer. It’s about helping to provide the best excursion packages for individuals and families to make lifetime memories!

  • Candidates will have the opportunity to promote and collectively deliver tour excursion packages to the guests on board. Due to the variety of countries and beautiful places that the ships have to offer.
  • As part of the shore excursion team, you will have the opportunity to experience these wonderful tours too, as you will need to know exactly what the tours include to be able to sell the experience to the guests.
  • Shore excursion staff are part of the marketing and revenue team this means you are a revenue area for the ship and will need to contribute towards constantly improving marketing strategies and sales.


  • Ideally candidates should have a knowledge of ports of call such as Asia, Australia, the Caribbean, Europe, North America, and South America.
  • Exceptional customer service and problem-solving skills as you will be dealing with a high volume of guests on a day-to-day basis.
  • Must be a confident and engaging public speaker as you may/will be asked to give presentations of the ports of call.
  • A high level of ability to use computer software packages (required).
  • Processing and refunding sales.
  • Previous sales experience (preferable).
  • Multiple languages (preferable).
  • Team player.

Contract Length:

  • 6 months and 3 weeks followed by a 6-8 weeks holiday/vacation.

Interested? Apply now!

Click Here to apply
About Us

We are a recruitment company based in London, UK, specialising in recruitment for jobs on board cruise ships.

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Phone: 0843 289 6367

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