Junior Guest Relations Officer (JGRO)

Guest Services Job Positions

Job Role:

  • Candidates are responsible for listening and answering any general information questions or queries relating to guest services. JGRO must respond professionally, politely and in a timely manner. 
  • Being able to follow up with any unresolved guest issues and make sure they are resolved effectively. 
  • JGRO must familiarize themselves with a run down of the daily programme of activities and events that are taking places around the ship in order to give guests a variety of choices of things to do. 
  • As part of the guest relations team, JGRO will be working as part of the team by cross utilization and learning part of the Guest Relation Officer role and having more interaction with guests. 


  • 1+ years of customer service experience of working previous in cruise, hotel or hospitality sector. 
  • Previous experience in operating telephone switchboards with a high volume of calls. 
  • Exceptional customer service and problem-solving skills. 
  • Essential decision making skills and interpersonal skills are required. 
  • Ideally would like the candidate to have a degree/diploma in Hotel/Hospitality or related sector. 

Contract Length:

  • 6 months and 3 weeks followed by a 6-8 week holiday/vacation upon completion of contract. 

Interested? Apply now!

Click Here to apply
About Us

We are a recruitment company based in London, UK, specialising in recruitment for jobs on board cruise ships.

Contact Us

Email: contact@catchrecrewtment.com
Phone: 0843 289 6367

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