Guest Relations Officer

Guest Services Job Positions


Job Role:

  • Being able to resolve any problems relating to guest issues; accounts and currency exchange, such as guest conflict resolutions, dealing with payment accounts and knowledge of exchange rates. 
  • Candidates must hold strong communication and customer service skills, dealing with a high volume of guests from different cultures and backgrounds.
  • Candidates must hold exceptional customer service and decision-making attributes, you will need to have the ability to handle the guests needs in relation to companies’ ethical approach.
  • Being part of a team and working together to achieve the same end goal. 

Requirements:

  • 1 year+ of hospitality experience in previous cruise line, high end resort/hotel or similar. 
  • Posses exceptional customer service, communication, and personable qualities. 
  • To be able to problem solve and decision make under pressures of high volume of guests and services offered. 
  • Preferable bachelor’s degree in hospitality/business management or similar associated degree from an official collage or university. 
  • Basic computer knowledge and software packages. 
  • Additional languages preferable. 

Contract Length:

  • 6 months and 3 weeks followed by a 6-8 week holiday/vacation upon completion of contract. 

Interested? Apply now!

Click Here to apply
About Us

We are a recruitment company based in London, UK, specialising in recruitment for jobs on board cruise ships.

Contact Us

Email: contact@catchrecrewtment.com
Phone: 0843 289 6367

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