Assistant Front Desk Manager

Guest Services Job Positions

Job Role:

  • Assistant Front Desk Managers (AFDM) role is to oversee and help manager the Guest Service team alongside the Front Desk Manager by delivering exceptional and personalised customer service for the guests on board.
  • AFDM are tasked with a variety of job responsibilities such as: creating and implementing schedules for the guest service team. Working effectively alongside the financial team as well as guest services team to execute operation needs.
  • To guarantee maximum compliance with all internal procedures and external authorities.
  • Previous experience within the policies and procedures of dealing with U.S. cash handling and foreign exchange.


  • Candidates must have 2+ years previous experience of working front of house in a previous cruise liner, hotel/resort or similar.
  • Bachelor’s degree in hospitality management, business administration or equivalent.
  • Exceptional customer service; problem solving; planning; coordinating and organizational skills are required as this role needs a lot of attention to detail.
  • Previous managerial experience thing a multicultural working environment.
  • Advance computer software package skills required.
  • Previous knowledge and experience of dealing with debits/credits accounts, balancing and problem-solving accounts.
  • Strong leadership, coordinating, planning, assessing and scheduling skills are required.
  • AFDM must have the ability to form good working relationships with other department and department managers for cross team collaboration purposes.

Contract Length:

  • 6 months and 3 weeks, with a 6-8 week holiday/vacation upon completion of full contract.

Interested? Apply now!

Click Here to apply
About Us

We are a recruitment company based in London, UK, specialising in recruitment for jobs on board cruise ships.

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Phone: 0843 289 6367

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